Returns & Refunds

Every piece from Shop The Frequency Awakening is printed when you order it, just for you. Because of that we don't take items back, but if something arrives wrong we will make it right with a free replacement or a full refund.

What we cover

We will replace or refund your item, at no cost to you, if it arrives:

  • damaged in transit;
  • defective, or with a printing error such as a misprint or misplaced design;
  • as the wrong item, size or color from the one you ordered;
  • short, with fewer items than you ordered.

We also cover packages that are lost in transit and never reach you.

What we don't cover

  • A change of mind, or an item that doesn't fit. Please check the size guide on each product page before you order.
  • Small differences between the colors on your screen and the printed product. Screens and printing methods show color differently, so some variation is normal.
  • A package that can't be delivered because the address entered at checkout was incorrect or incomplete, or that is refused at delivery. We can send it again, but the new order is charged at full price.

How to make a claim

Email support@shopthefrequencyawakening.com within 30 days of receiving your order. For a lost package, contact us within 30 days of the estimated delivery date shown in your order confirmation. Please include:

  • your order number;
  • a short description of the problem;
  • clear photos of the item, its packaging and the shipping label (not needed for a lost package).

You don't need to send the item back. Once we have checked your claim we will send a replacement free of charge. If a replacement isn't possible, or you would rather not wait for one, we will refund the item to your original payment method instead.

Cancelling an order

Production usually starts soon after you order, so contact us as quickly as you can. If your order hasn't gone into production yet, we will cancel it and refund you in full. Once production has started, it can't be canceled.

Refunds

Approved refunds go back to the card you paid with. Your bank may take 5–10 business days to show it on your statement.

This policy doesn't affect any rights you have under the consumer laws of your country.